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1. When do we collect personal information?
Our Website is free for you to browse through and read. We only ask for your personal information for the following reasons:
• If you want to purchase product(s) from the Website
• If you want to take part in tell a friend
• If you want to contact us, send us an email or offer feedback
• If you want to receive muddz.co.uk news and exclusive offers via email
We only collect personal information (such as your name and address details) if you choose to provide that information to us or when you make a purchase from our Website.
2. What do we do with the information?
We will require you to provide particular personal information such as your credit card details and your billing address for the purposes of completing your order. We will only use this information for the purposes of managing your order or your usage of the Website. We will share your information with third party companies (such as couriers) for the express purpose of completing your order. Providing additional personal information is up to you. We collect personal information to enter you in contests and notify you of results, to e-mail you with updates, news and special offers, to respond to your questions or comments, or to register you for certain features on the Website.
Muddz (and those people or companies employed by Muddz who help make this Website, its content and its services) will process and use your personal information in order improve the service we provide enabling us to: speed up your searches, recognise you when you return to the Website, respond to your feedback, respond to problems, and tailor what we do to suit your requirements further. Beyond this, we will not share your information with any other company without your consent unless we are required to do so by law. If you give us consent then we may share your information with our partners, subsidiaries or subsidiary companies in order that they can contact you with information, promotions, products, services and offers that may be of interest to you. We will never sell your information to any other company or third party.
3. Asking your permission
If you register on the Website or make a purchase, we may also contact you by email with further information or updates concerning our products. We don't want to bombard your inbox, so generally we will only send you an update once a month.
4. How to unsubscribe
Our policy is to allow users to unsubscribe from our regular emails at any time. You can do this by clicking on the Unsubscribe link at the bottom of the email you've received However, should you experience any problems, please email us to remove your details or call our Customer Service Team who will assist you.
If you have asked us to stop sending emails, and this hasn't happened, it may be because the email address to which we are sending them is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us the whole of the unwanted email.
5. Who processes your information?
Muddz (and those people or companies employed or contracted by Muddz who help provide this Website, its content and its services) will process the information we collect from you or you provide to us.
7. What do we do to safeguard personal information?
We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use all efforts reasonably necessary to be sure that third parties who work with us as our agents to make this Website and its contents available to you, and to fulfil your orders and requests, agree to protect personal information that they must access in order to serve our Website and our visitors. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
8. Where do we store your personal information?
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
9. Links to other Websites
We may offer links to third party websites. However, we are not responsible for the content or information collection policies of third party websites. If you visit a third party website, we advise you to review their privacy and other policies. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to the third party websites.
11. Anything else I should know?